FAQ - De Nobs Cosmetics

Shipping Questions

How long does standard shipping take?

Standard shipping takes 5-10 business days.

How long does express shipping take?

Express shipping takes 2-3 business days.

How do I know my order has shipped?

We will send you a WhatsApp confirmation with tracking details once your order ships.

What if I am not home for delivery?

The delivery agent will call you to arrange a convenient time or safe drop-off location.

Do you deliver on weekends?

We deliver Monday to Saturday. Sunday deliveries are available in some areas for express shipping.

What is your return policy?

Items must be unused and unopened. Original packaging must be intact. Proof of purchase required. Return shipping paid by customer.

What payment methods do you accept?

Customers pay directly to our bank account and send proof of payment via our WhatsApp number.

Are your products natural and safe?

Yes, all our products are formulated with natural ingredients and are designed not to damage the skin.

Can't find the answer you're looking for? Please chat with our friendly team.